Phone Contact
What to Expect When Calling
Calling during business hours ensures the quickest response time. The team is trained to assist with both routine maintenance inquiries and complex repair diagnostics. If you are experiencing a roadside emergency, explain the situation clearly so the staff can advise on the next steps or direct you to appropriate roadside assistance resources. Phone support is ideal for urgent questions or when you need to confirm a specific part is in stock before visiting the shop.
Email Contact
For non-urgent inquiries, you can submit a message through the online contact form on the website. The form requires your name, email address, phone number, and a description of your request. This method is best for sending detailed information, such as photos of tire damage or specific questions about warranty coverage. After submitting the form, the team will review your message and respond as soon as possible. Email contact is a good option if you prefer a written record of your inquiry or if you are unable to call during business hours.
Best Practices for Email Inquiries
To help the support team assist you efficiently, include as much detail as possible in your message. Mention the specific service you are interested in, such as tire installation or brake repair. If you are asking about a previous visit, include your last name and the date of service. Clear and concise messages help the team provide accurate and timely responses.
Physical Location
Ace Auto Repair & Tire Pros is located at 2560 San Ramon Valley Blvd, San Ramon, CA 94583. The shop is easily accessible from major roads in the San Ramon Valley and serves customers from nearby communities. The facility is designed for customer comfort, featuring a waiting area with free guest Wi-Fi, free coffee and water, and clean restrooms. The location is wheelchair accessible and pet friendly, making it convenient for a wide range of customers. If you are driving to the shop, use the address in your GPS or navigation app to get precise directions.
On-Site Amenities
Business Hours
The shop operates Monday through Friday from 7:30 AM to 5:30 PM. It is closed on Saturdays and Sundays. Planning your visit during these hours ensures that the full team is available to assist you. If you need to drop off your vehicle outside of business hours, the 24-hour secure box is available for your convenience. This feature allows you to leave your vehicle and keys in a secure location before the shop opens. Checking the business hours before your visit helps you avoid unnecessary trips and ensures you can connect with the support team when you arrive.
Holiday Closures
The shop observes standard U.S. holidays, including New Year's Day, Martin Luther King Jr. Day, Presidents Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving, and Christmas. It is also closed on Christmas Eve. If your planned visit falls on a holiday, check the holiday schedule on the website or call ahead to confirm the shop's status. Planning around holiday closures helps you avoid delays in getting your vehicle serviced.
Quick Reference: Contact Options
| Method | Details | Best For |
|---|---|---|
| Phone | (925) 743-1552 | Urgent questions, appointment scheduling, inventory checks |
| Online contact form | Non-urgent inquiries, detailed questions, warranty info | |
| In-Person | 2560 San Ramon Valley Blvd, San Ramon, CA 94583 | Vehicle drop-off, face-to-face consultation, inspection |
Key Takeaways
- Call (925) 743-1552 for the fastest response to urgent questions or to schedule an appointment.
- Use the online contact form for non-urgent inquiries or to send detailed information and photos.
- Visit the shop at 2560 San Ramon Valley Blvd, San Ramon, CA 94583 for in-person service and consultation.
- Business hours are Monday to Friday, 7:30 AM to 5:30 PM, with closures on weekends and major holidays.
- The 24-hour secure box allows you to drop off your vehicle outside of business hours.
- Complimentary amenities include free Wi-Fi, coffee, water, and loaner cars for approved repairs.
- Have your vehicle details ready when contacting support to ensure accurate and efficient assistance.
- Check the holiday schedule before planning a visit to avoid delays during closures.
Frequently Asked Questions
What is the phone number for Ace Auto Repair & Tire Pros?
The main phone number is (925) 743-1552. You can call this number during business hours to speak with the support team about services, appointments, or general questions.
How can I submit an email inquiry?
You can submit an email inquiry through the online contact form on the website. Fill in your name, email, phone number, and message, then submit the form. The team will respond as soon as possible.
Where is the physical location of the shop?
The shop is located at 2560 San Ramon Valley Blvd, San Ramon, CA 94583. It is easily accessible and features customer-friendly amenities such as a waiting area and free Wi-Fi.
What are the business hours?
The shop is open Monday through Friday from 7:30 AM to 5:30 PM. It is closed on Saturdays, Sundays, and major U.S. holidays.
Can I drop off my vehicle outside of business hours?
Yes, the shop offers a 24-hour secure box for vehicle drop-off. This allows you to leave your vehicle and keys in a secure location before the shop opens.
Do you offer loaner cars?
Yes, loaner cars are available for approved repairs. This service helps minimize the inconvenience of vehicle downtime while your car is being serviced.
Is the shop wheelchair accessible?
Yes, the facility is wheelchair accessible, ensuring that all customers can comfortably navigate the shop and waiting area.
What amenities are available in the waiting area?
The waiting area offers free guest Wi-Fi, free coffee and water, clean restrooms, and vending machines. The shop is also pet friendly, so you can bring your pet along.
Conclusion
Reaching Ace Auto Repair & Tire Pros support is straightforward whether you prefer to call, email, or visit in person. The team is dedicated to providing helpful and efficient service to all customers in the San Ramon area. By using the contact methods outlined in this guide, you can quickly get the information you need to keep your vehicle running safely and efficiently. For more information about the services offered, visit the auto repair services page or contact the team directly to schedule your next appointment.